If you have a cough, cold, fever, sore throat, respiratory illness or gastro, even if you are COVID negative and vaccinated please book a car consult or call and speak to one of our receptionists before booking your appointment online or consider booking a telephone consult ☎.
Please note: We do not make all appointments available online. If there are no appointments available online, please call the Surgery as we reserve some appointments for more urgent presentations. If you or your child has a temperature, ear ache or any other symptoms that need to be dealt with please call the Surgery as we will endeavour to fit you in.
BOOKINGS
Information for Patients Using HotDoc
Waiting times in Doctors surgeries have long been a frustration of patients:
To help keep waiting times to a minimum please be mindful when booking your appointment to book an appropriate length of time for your appointment. As a guide:
| Standard consultations for one concern | 15 minutes |
| Driving Medicals (book with nurse and your doctor) | 30 minutes |
| Long consultations | 30 minutes |
| Care Plans | 30 minutes |
| Health Assessments | 30 minutes |
| Well women checks (book with nurse and then your doctor) | 30 minutes |
| Men’s health checks (book with nurse and then your doctor) | 30 minutes |
| Annual Diabetic Reviews (book with nurse and then your doctor) | 30 minutes |
| 4 year old checks (book with nurse and then your doctor) | 30 minutes |
| Excisions (book with nurse and your doctor) | 30 minutes |
| A list of concerns | 30 minutes |
| Paperwork/Forms | 30 minutes |
| Extended consultations | 45 minutes |
| Iron Infusion (book with nurse and your doctor) | 45 minutes |
| Hypnosis (Dr Guido Hanly) | 60 minutes |
| Aviation Medical (book with nurse and Dr Frank Kotai) | 60 minutes |
We can send an SMS appointment reminder. If you would like to receive an SMS, please update your contact details with reception.
BILLING POLICY
We are a private billing practice. Accounts are rendered after each consultation and a discount is offered for payment at the time.
Pensioners and children under 12 are offered a discounted rate.
Please note: During Saturday clinics everyone including children over 2 years old and concession card holders are privately billed.
We offer Easyclaim so that you can claim your Medicare rebate straight away. For instant payment of your rebate you can use a cheque or savings card or if Medicare has your bank details we can send it online.
Procedures will be privately billed. Your doctor will advise you of an estimate of costs and out of pocket expenses at the time of your consultation. Procedures cannot be billed until the Histology Report is received from Pathology. This usually takes a couple of weeks.
Dressings and materials are billed privately and separate to your consultation.
If you miss an appointment and fail to advise us at least 2 hours beforehand you will be charged a Failure to Attend fee of $39.50 or a long appointment $62.00. This fee applies to everyone and cannot be claimed back at Medicare. Questions related to fees can be dealt with by the receptionist. If you have difficulty paying your account, please feel free to discuss this matter with your doctor.
