Surgery Hours
Glen Forrest Medical Centre’s phones are answered from 8.15am Monday – Saturday.
Please note: Telephones will be unavailable between 12.30 – 1.30pm daily and from one hour prior to close.
Our doors open from 8.00am Monday – Friday and 8.30am on Saturday.
Doctor’s are in attendance from 8am – 6pm Monday-Thursday, 8am – 5pm Friday and 8.30am – 11.30 Saturday.
Services offered
Please see: Our Services
Appointments
Glen Forrest Medical Centre uses an appointments system (refer to Bookings/Billings). Urgent medical problems are always seen on the same day.
We encourage patients, when making appointments, to consider if a longer appointment is required and recommend longer appointments (30 minutes) for the following:
- Management of more than one problem
- Men’s/women’s checks
- Pap smears
- Travel advice
- Medicals
- Care Plans
We also offer online booking for standard and long (15 and 30 minute) appointments through HotDoc please go to our Booking & Billings page.
Missed Appointments
If you miss an appointment and fail to advise us at least 2 hours beforehand you will be charged a Failure to Attend fee of $39.50 or a long appointment $62.00. This fee applies to everyone and cannot be claimed back at Medicare.
We can send an SMS appointment reminder. If you would like to receive an SMS, please update your contact details with reception.
Billing
We are a private billing Practice. Accounts are rendered after each consultation and a discount is offered for payment at the time. Questions related to fees can be dealt with by the receptionist. If you have difficulty paying your account, please feel free to discuss this matter with your doctor. Procedures will be privately billed. Your doctor will advise you of the costs at the time of your consultation.
After Hours
After Hours arrangements are as follows:
| GP After Hours Mount Lawley | 9370 4200 Open Mon-Fri 7pm to 11pm Sat 2pm to 10pm Sun and Public Holidays 10am to 10pm |
For all EMERGENCIES Please proceed to: |
|
| St John of God Midland Hospital | 9462 4000 |
| Royal Perth Hospital | 9224 2244 |
| Perth Children’s Hospital | 6456 2222 |
If an ambulance is required please call 000
If patients are unable to attend the surgery the doctors are able to visit the patient at home. Please telephone the surgery to arrange.
For After Hours emergency medical problems Monday-Friday, please call 9298 8555 from 6.00pm until 11.00pm for the practice duty doctor.
Results
We request that you make an appointment for follow up with your doctor for CT scans, MRI’s, X-rays, mammograms and ultrasounds.
For all other results, please contact our nurses.
If your doctor would like you to repeat a test in the future, our surgery is now sending secure mobile notifications to tell you when the tests are due or to visit the clinic. For more information please follow the link: SMS Reminders
Repeat Scripts
Repeat prescriptions will not be issued without a prior consultation. Patients seeking repeat prescriptions must see a doctor. This is to ensure proper management. Please ensure, at each consultation, that you have enough prescriptions/medications to last until your next visit to the Doctor.
Referrals
A re-referral may be requested online through our website, click ‘repeat referral’ at the top of the page and follow the prompts. New referrals require that the patient be seen by the doctor. Referrals cannot be back-dated. Referrals have a currency of twelve months, please check with your specialist to see if your referral is still current. Your request will be available after 48 hours and a charge of $30.00 is payable at the time of the request.
Phone calls
Doctors in this practice may be contacted by phone during surgery hours. A message will be taken if the doctor is busy. A standard consult fee may be charged for telephone advice.
Emails
Glen Forrest Medical Centre has a no email policy for patient communication.
The privacy of patient information is very important. Emailing patient health information is not a secure method of communication.
Only non-urgent clinical matters should be sent via secure email. Emails are sent to the Practice Manager at mariac@gfmc.com.au, who will then forward the email to the Doctor.
To see email and SMS policy: click here
Interpreter Services
To arrange, please advise reception that you require interpreter services or require AUSLAN interpreting services.
Privacy
Your medical record is a confidential document. It is the policy of this surgery to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
Ethics
This practice abides by the AMA Code of Ethics at all times. A copy of the code is available upon request.
Feedback
Your feedback regarding our service is welcomed and we would like to know of any concerns you may have. We use your feedback to continually improve our services to you.
Please feel free to talk to the doctor or our Practice Manager. For confidential comments there is a Suggestion Box in our waiting room or you can email our Practice Manager at mariac@gfmc.com.au
If you feel there is a matter you wish to take up outside, you can contact HaDSCO – Health and Disability Services Complaints Office: GPO Box B61, Perth WA 6838, Telephone 08 6551 7600 or 1800 813 583
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